Technical Support Engineer

This is a fully remote position, open to applicants in California.

📋 Description

• Deliver technical and network issue resolution to end-users (both customers and internal staff) by conducting a question-based diagnostic process, guiding users through detailed solutions.

• Assist in the completion of IT questionnaires and assessments, collaborating with hospital IT and Pharmacy teams to ensure software complies with their standards.

⛳️ Requirements

• A bachelor's degree in a relevant field is preferred.

• 2-5 years of experience in administering and/or troubleshooting issues pertaining to SaaS applications, systems, and networks.

• Proficient in Excel and SQL, with experience in working with data sets to analyze issues.

• Familiarity with database systems and querying, with a preference for MongoDB.

• CISSP, A+, Security+, CISM, Net+ or equivalent certifications are strongly preferred.

• Strong analytical and problem-solving abilities.

• Professional and courteous demeanor.

• Knowledge and experience in a SaaS environment is a plus.

• Willingness to travel up to 10% of the time.

🏝️ Benefits

• Competitive salary.

• Flexible time off – enjoy unlimited vacation days!

• Comprehensive insurance coverage.

• 401k program with company matching.

• Engaging and collaborative workplace culture!