Technical Support Engineer

This is a fully remote position, open to applicants in New York.

📋 Description

• Deliver expert-level remote troubleshooting assistance for freeze dryer machinery through phone, email, and digital platforms.

• Identify and resolve intricate mechanical, refrigeration, electrical, and control system challenges.

• Provide support to field service engineers during escalated issues and critical situations.

• Serve as a primary escalation contact for urgent technical matters.

• Ensure swift resolution in accordance with service response expectations.

• Collaborate with regional service teams to effectively resolve customer concerns.

• Create and maintain technical documentation, troubleshooting guides, and service bulletins.

• Assist in delivering training for field service engineers and distributors.

⛳️ Requirements

• A degree or technical diploma in Mechanical, Electrical, Refrigeration, or a related discipline.

• Over 5 years of experience in service or technical support for complex equipment.

• Significant experience with freeze dryer systems is highly preferred.

• A background in refrigeration systems, vacuum systems, and process equipment.

• Advanced troubleshooting capabilities for refrigeration systems, vacuum systems, and PLC controls.

• Proficient in reading and interpreting electrical schematics, mechanical drawings, and P&IDs / process diagrams.

• Knowledge of diagnostic tools and remote support systems.

🏝️ Benefits

• Health insurance.

• Opportunities for professional development.

• Flexible working hours.