IT Support Technician III

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as an advanced level of support within Interlaced's team

• Facilitate communication and collaboration among department leaders

• Ensure that escalated tickets have a defined resolution strategy

• Analyze intricate service tickets to identify proactive solutions

• Resolve reactive tickets effectively

• Oversee enhancements to internal and client systems

• Conduct root cause analysis for service tickets

• Complete designated training and mentor new employees

⛳️ Requirements

• Familiarity with common business technologies

• Experience in varied technical environments

• Proficiency with multiple cloud infrastructure components

• Ability to swiftly adopt new techniques and processes

• Personable and capable of engaging with all levels of the client's organization

• Distill complex technical solutions for end users

• Minimum of 5+ years of experience in IT, specifically in help desk and customer support roles

🏝️ Benefits

• Starting salary ranging from $70,000 to $80,000 DOE annually, with quarterly bonuses

• FMLA Non-Exempt

• Medical, vision, and dental insurance coverage

• Reimbursement for cell phone and gym expenses

• 16 paid holidays each year - 6 fixed and 10 flexible

• 2 paid "Give Back" volunteer days each year

• Paid vacation and sick leave

• 401k matching contributions

• Fuel reimbursement

• Peer-to-peer bonus program

• New MacBook Pro, monitor, keyboard, and mouse provided