This is a fully remote position, open to applicants in United States.

• Provide exceptional support to our open-source users and enterprise clients through various channels, such as chat, forums, GitHub, and phone.

• Cultivate extensive technical knowledge in GitOps, Argo, and Akuity’s products.

• Efficiently troubleshoot, diagnose, and resolve customer issues with accuracy and promptness.

• Identify recurring support trends and escalate issues to the engineering team when necessary.

• Assist in the development and refinement of our support playbook, processes, and systems.

• Engage in enhancing Akuity’s documentation to improve the overall customer experience.

• A minimum of 2 years of experience in a customer-facing support position.

• Proficiency in configuring and troubleshooting Kubernetes infrastructure.

• Practical experience with Argo CD in a professional environment.

• Understanding of the software development lifecycle, CI/CD pipelines, or GitOps principles.

• A strong desire to interact directly with users, along with the ability to convey context clearly and thoughtfully.

• A genuine enthusiasm for serving as a primary contact for both open-source and enterprise customers.

• A proactive and strategic approach, with the ability to foresee issues and create scalable solutions.

• Excellent systems thinking abilities and a commitment to identifying root causes.

• N/A

Technical Support Engineer

People also viewed