Technical Support

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Assist in the configuration, testing, and ongoing management of forms, applications, rules, workflows, data, and events within Slate.

• Collaborate with the Slate Captain to identify, document, and resolve system errors or logical discrepancies; engage in testing new rules, automations, and builds prior to their launch.

• Develop and enhance queries and reports to support internal teams, ensuring the availability of accurate and dependable data for informed decision-making.

• Work alongside the Slate Captain to establish new portals for various user groups (such as parents, counselors, and internal staff) and improve existing portals to enhance user experience and streamline processes.

• Evaluate and suggest process enhancements to boost efficiency and uphold data integrity.

⛳️ Requirements

• 2-4 years of practical experience with Slate CRM, including configuration, query/report building, portal development, rules, and automations.

• Demonstrated capability to troubleshoot and verify logic within Slate (for instance, rules not triggering, filters not yielding expected outcomes).

• Expertise in query building and Configurable Joins.

• Strong analytical skills, problem-solving abilities, and meticulous attention to detail.

• Capacity to maintain confidentiality concerning student data.

• Proficient in utilizing Slate features such as Deliver, Inbox, Scheduler, and Reader.

• Familiarity with admissions, application, or enrollment workflows.

• Experience with Technolutions Knowledge Base, Community Forum, or Service Desk for troubleshooting and knowledge acquisition.

• Outstanding time management and organizational abilities.

• Capability to work autonomously in a remote setting.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Flexible work hours and remote work opportunities.

• Professional development and training programs.

• Generous paid time off and holiday leave.