Technical Support

This is a fully remote position, open to applicants in Indonesia.

📋 Description

• Work shifts that align with both Indonesian daytime and US daytime hours to provide user support and ensure consistent coverage across various time zones.

• Deliver first-level technical assistance through email, chat, or Jira ticketing system.

• Diagnose and resolve technical issues and inquiries effectively.

• Investigate complex technical challenges and escalate them to engineering teams when necessary.

• Clearly document issues, solutions, and technical processes.

• Aid in user onboarding by guiding them through setup and integration procedures.

• Collaborate with product and engineering teams to enhance system reliability and improve user experience.

• Keep current with product features and technical updates.

⛳️ Requirements

• Bachelor’s degree in Computer Science, Engineering, or a related discipline.

• Ideally, 1-2 years of experience in technical support, helpdesk, or a similar technical role.

• Basic knowledge of APIs, HTTP protocols, and troubleshooting tools.

• Familiarity with log analysis and debugging techniques.

• Proficient programming/scripting skills in languages such as Java, Python, or JavaScript.

• Strong communication skills in English, both written and spoken.

🏝️ Benefits

• Opportunities for career growth and development.

• Collaborative and dynamic work environment.

• Access to ongoing training and resources.

• Competitive salary and benefits package.