Technical Support Assistant, PWD

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist with operational and administrative processes within the Grid Automation technical support sector.

• Receive, register, update, and track service tickets, requests, and incidents through internal systems and controls.

• Direct requests to the appropriate teams following established workflows and guidelines.

• Monitor the status of service requests, pending items, deadlines, and responses to the requestors.

• Aid in organizing schedules, documentation, records, and the history of technical service activities.

• Maintain the area’s databases, controls, spreadsheets, and systems, ensuring they are current and consistent.

• Assist in the sending, receiving, and verification of documents, reports, and information related to service activities.

• Act as a support liaison among clients, the technical team, administrative departments, logistics, and other internal teams.

• Help track materials, equipment, parts, or documents necessary for service activities as directed by the department.

• Identify and report outstanding items, delays, information discrepancies, or deviations in processes to the responsible parties.

• Create straightforward controls and reports to oversee the area’s operations.

• Contribute to the organization of processes and adherence to service and quality standards.

• Primarily focused on operational, administrative, and support functions.

• Accountable for executing structured routines and monitoring technical assistance requests.

⛳️ Requirements

• High school diploma required.

• Technical education or ongoing higher education in Administration, Logistics, Electronics, Electrical Engineering, Automation, Engineering, or related fields is preferred.

• Prior experience in administrative routines, customer service, operational support, technical assistance, or similar areas.

• Fundamental knowledge of Microsoft Office, particularly Excel and Outlook.

• Proficient in organizing information, tracking requests, and updating controls.

• Strong verbal and written communication skills.

• Capable of working with organization, attention to detail, and discipline in task execution.

🏝️ Benefits

• Inclusive work environment.

• Emphasis on valuing professionals with diverse experiences, profiles, and career paths.