This is a fully remote position, open to applicants in Brazil.

• Oversee networks, servers, IT services, and security notifications

• Monitor dashboards and alerts for system performance

• Initiate, document, and manage technical support tickets

• Address incidents related to the services provided

• Revise technical documentation and maintain operational records

• Generate reports on events and incidents

• Assist with planned modifications to the infrastructure

• Monitor metrics in accordance with service levels and categories

• Relay incident updates to clients and users concerning networks, services, or security

• Aid in the management of infrastructure assets

• Confirm backups and routine maintenance procedures

• Conduct tests and troubleshoot connectivity issues

• Experience in a NOC or Level 1 (N1) or Level 2 (N2) Technical Support position at an ISP, carrier, or systems integrator

• Understanding of TCP/IP and Ethernet protocols

• Familiarity with optical network infrastructure, including backbone, FTTH, or transport

• Proficiency in CLI access for devices such as Cisco, Huawei, Juniper, Ciena, Nokia, MikroTik, or similar

• Capability to analyze issues within optical networks and conduct physical-layer troubleshooting

• Strong communication skills for providing remote customer support and logging technical incidents

• Willingness to work night shifts in a 24x7 rotation

• Educational background: Technician in network administration or a related field

• Salary advance

• Medical insurance

• Dental insurance

• Life insurance

• Meal allowance

Technical Support Assistant

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