Founding Support Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Implement and integrate the product within complex enterprise settings

• Collaborate directly with customers after the sale to ensure technical success

• Tackle challenging technical issues involving AI agents, MCP integrations, and security tools

• Act as the technical liaison between customers and the engineering team

• Play a key role in shaping the forward-deployed / solutions engineering function as an early team member

⛳️ Requirements

• 5-6 years of experience in a technical, customer-facing capacity (solutions engineering, forward-deployed engineering, or a similar role); outstanding candidates with a few years of experience will be considered

• Solid foundation in computer science or statistics along with a strong academic background

• Experience in a startup or consulting environment with real-time customer interaction

• Proven software and technical capabilities, along with the ability to thrive in a dynamic, professional setting

• Stable work history without a pattern of frequent job changes

🏝️ Benefits

• Competitive salary and performance-based incentives

• Comprehensive health and wellness benefits

• Opportunities for professional development and career advancement

• Flexible work environment and work-life balance initiatives