Customer Support Specialist — Technical Support, Web Hosting, Plesk, cPanel

This is a fully remote position, open to applicants in Germany.

📋 Description

• You serve as the primary contact for our customers regarding intricate technical questions about their hosting products via ticketing, LiveChat, and phone.

• You help customers with configuration and troubleshooting tasks in Plesk and cPanel, such as email setup, SSL problems, and PHP settings.

• You are proficient in using the Linux command line to analyze log files (Apache, Nginx, mail logs) and to pinpoint the root causes of incidents directly.

• You clarify complex issues in a comprehensible manner and offer suggestions to enhance customers' websites.

• You collaborate closely with our system administration team on global optimizations that you identify from daily support activities.

⛳️ Requirements

• Hosting experience: You have previously worked in a web hosting setting and are familiar with the common challenges faced by customers.

• Panel know-how: You possess substantial experience in operating and managing Plesk (Onyx/Obsidian) and cPanel from a user standpoint.

• Strong Linux knowledge: You are comfortable with the command line and understand how to adjust kernel parameters and services.

• Solution-oriented: You focus on providing stable, scalable solutions rather than fixating on problems.

• Communication skills: You appreciate direct customer interaction, maintain patience even in challenging situations, and articulate precise responses.

• Language: You are fluent in German and can comprehend technical documentation in English.

🏝️ Benefits

• A secure and diverse workplace

• A permanent employment contract with a competitive fixed salary

• 30 days of vacation

• Health and mobility benefits – we support your fitness and mobility through Wellpass (sport and fitness), JobRad (e-bike leasing), and the Jobticket (public transport pass)

• Specialist appointments within 5–8 working days

• Health budget for massages, physiotherapy, glasses, dental care, etc., totaling €600 per year

• Video consultations with doctors and a health hotline

• Health services available for family members as well

• Development support: we assist you with further training opportunities

• Coffee, water, and fruit are provided

• Foodji vending machine with a weekly subsidy/employer contribution for all staff

• Regular company events to promote variety