Technical Support Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Recruit, onboard, mentor, and cultivate a high-performing team of Technical Support Specialists.

• Lead by example to ensure the team consistently provides prompt, thoughtful, and technically proficient support.

• Collaborate with the team to address complex customer issues, closely partnering with Product and Engineering.

• Act as the voice of the customer within Attio, bringing forward feedback and identifying trends.

• Develop scalable systems, workflows, and support processes to enhance quality.

• Work closely with Product, Engineering, Marketing, and Operations to elevate customer outcomes.

• Take ownership of team performance, reporting on key support metrics, operational health, and customer satisfaction.

⛳️ Requirements

• Over 3 years of experience in building, managing, and developing remote B2B support teams.

• More than 5 years in customer-facing roles supporting technical SaaS products.

• Proficient in troubleshooting APIs, AI products, CRMs, integrations, and workflow tools.

• Possess deep empathy for customers while balancing their needs with broader business objectives.

• Proven experience in creating systems, processes, and tools that enhance outcomes for customers and internal teams.

• Highly organized, data-driven, and reliable, with strong judgment and a focus on execution.

• A robust cross-functional collaborator who excels in dynamic, early-stage environments.

🏝️ Benefits

• Offers Equity