Technical Support Application Analyst – 24/7

This is a fully remote position, open to applicants in Poland.

📋 Description

• Provides technical assistance tailored to a specific product area.

• Diagnoses, troubleshoots, repairs, and debugs intricate software and/or networked systems.

• Creates, resolves, and manages support tickets.

• Addresses client inquiries and escalates issues when necessary.

• Maintains precise records in Salesforce.

• Works on a rotational schedule, including nights and weekends.

⛳️ Requirements

• Experience in customer support.

• Client-oriented with the ability to comprehend expectations.

• Direct experience in supporting clients as a primary point of contact or lead via phone and email.

• Proficient in troubleshooting complex issues.

• Familiarity with SQL and Windows platforms.

• Willingness to travel 10% of the time.

🏝️ Benefits

• Comprehensive health, dental, and vision insurance plans.

• Parental leave for both primary and secondary caregivers.

• Flexible work arrangements available.

• Two week-long company breaks each year.

• Additional time off provided.

• Long-term incentive program.

• Investment in training programs.