Technical Support Analyst – Mid-level

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Accountable for delivering user assistance through phone, remote access, and on-site visits, documenting incidents for analysis and resolution of tickets, and escalating them to appropriate resolver teams as needed;

• Manage tickets related to operating systems, software, hardware, networks, Microsoft Office suite, databases, printers, and peripherals, along with technical inquiries pertaining to services, security, and products;

• Offer technical support to ensure optimal availability and performance of client platforms and, when required, guide and train users;

• Conduct requirements analysis, construction, testing, validation (homologation), and deployment activities associated with infrastructure;

• Execute directory mapping; configure email (POP/Exchange) and Lotus Notes; establish user profiles; install VPN; and set up Active Directory and IP configurations;

⛳️ Requirements

• Proficient knowledge of:

• - Windows;

• - Active Directory;

• - Certificate Services;

• - Clustering and NLB (Network Load Balancing);

• - IIS;

• - Terminal Server;

• - Computer networks;

• - Fundamental understanding of Information Security.

• ITIL certification is an advantage;

🏝️ Benefits

• Meal and/or grocery allowance for groceries and meals 🍴

• Health and dental insurance for you and your family** 💙

• Pharmacy partnerships for discounts on medications** 💊

• Childcare assistance according to current policy** 🍼

• Gym membership subsidy to encourage exercise** 🤸‍♀️🤸‍♂️

• Partnership with SESC for cultural and leisure programs** ✈

• Partnerships for language studies, technology training and online course platforms** 📚

• Payroll-deductible loan (consigned loan) with attractive rates + financial education program 💰

• Corporate University and learning paths featuring content on technology, soft skills, market trends, and more 👨‍💻

• Employee referral program with potential rewards and bonuses 🎁

• Group life insurance ⛑