Technical Support Analyst

This is a fully remote position, open to applicants in Poland.

📋 Description

• Generating, addressing, and managing support tickets

• Delivering client assistance through phone and ticketing platforms

• Working collaboratively within their product vertical to resolve issues and escalate tickets as necessary

• Keeping precise records of all activities and interactions in Salesforce

• Alerting management to significant matters concerning personnel, performance, client perception, and project updates

⛳️ Requirements

• Experience in customer support

• Client-oriented mindset with the ability to comprehend expectations

• Hands-on experience as the primary contact or lead in supporting clients via phone and email

• Proficient in troubleshooting intricate issues

• Familiarity with SQL and Windows platforms

🏝️ Benefits

• Extensive health, dental, and vision insurance plans

• Parental leave available for both primary and secondary caregivers

• Flexible working options

• Two week-long company breaks each year

• Additional vacation time

• Long-term incentive program

• Investment in training programs