Technical Support Analyst

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Interact with customers and users through phone, chat, email, or support tools;

• Identify and resolve issues concerning hardware, software, networks, and systems;

• Execute configurations, installations, and updates for systems and applications;

• Assist in the preventive and corrective maintenance of equipment and technology environments;

• Monitor system performance and pinpoint potential enhancements or modifications;

• Record support cases, incidents, and technical procedures in the knowledge base;

• Carry out backup and data recovery processes when required;

• Advise users on best practices for system usage and information security;

• Aid in the deployment of new technologies and solutions alongside teams and clients;

• Participate in the ongoing improvement of processes and technological infrastructure.

⛳️ Requirements

• Bachelor’s degree in Information Technology, Information Systems, Computer Engineering, or related fields;

• Experience in technical support or user assistance;

• Understanding of operating systems, networks, and fundamental infrastructure;

• Familiarity with diagnosing and troubleshooting technical issues;

• Capability to organize and prioritize tasks effectively.

🏝️ Benefits

• Flexible working hours

• Career development plan

• Health insurance (according to corporate plan conditions applicable to contractors/PJ)