Technical Support Agent

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Managing customer technical support inquiries via phone, webchat, and email submissions.

• Assessing networking and security systems by evaluating hardware compatibility with existing applications.

• Diagnosing issues related to networks, switches, routers, and overall network performance.

• Preserving client trust by ensuring the confidentiality of their information.

• Updating CRM tickets and overseeing escalations to the engineering team.

• Conducting account management for Deep Sentinel Customers, which includes regular health checks and fostering relationships with key clients.

• Acting as a liaison and advocating for customers between them and Deep Sentinel.

⛳️ Requirements

• Minimum of 3 years of experience in technical support.

• Proficient in remote troubleshooting.

• Familiarity with HubSpot or similar CRM tools.

• 3 years of help desk or technical support experience.

• At least 1 year of experience with Power Over Ethernet (POE).

• Preferred: Over 3 years of experience with advanced networking concepts, including IPv4, IPv6, WiFi 2.4GHz and 5GHz, VPN, and POE.

• Experience with Linux-based operating systems.

🏝️ Benefits

• Health insurance.

• Paid time off.

• Remote work options.