Technical Support Advisor, Italian, English

This is a fully remote position, open to applicants in Greece.

📋 Description

• Deliver technical and customer support through inbound calls, chat, and email communications.

• Assist customers with account access, password recovery, and issues related to devices.

• Provide troubleshooting assistance for hardware, software, and network-related concerns.

• Manage inquiries regarding billing and digital services (apps, media, subscriptions).

• Guide customers in utilizing products, including updates and migrations.

• Ensure thorough documentation of all customer interactions.

• Adhere to internal protocols and maintain quality standards.

⛳️ Requirements

• Proficient in Italian (C1) and English (B2).

• Strong skills in PC usage and MS Office applications.

• Typing speed and accuracy that meet assessment criteria (Harver test).

• Excellent written and verbal communication abilities.

• Capability to work rotational shifts, including weekends.

• Familiarity with macOS/iOS is a plus.

• Strong problem-solving skills with a customer-centric approach.

🏝️ Benefits

• Optional relocation support available.

• Comprehensive package includes flight, hotel accommodation, and coverage of real estate agency fees.

• Alternatively, a €250 relocation allowance plus coverage of real estate agency fees.

• Paid training provided from the first day.

• Private healthcare coverage included.

• Employee discounts on various products and services.

• Complimentary online Greek language courses.

• Opportunities for career advancement in a global technology setting.

• A welcoming and diverse workplace culture.

• Company-supplied equipment including a PC, multi-screen setup, and internet router during onboarding.

• Salary increases after 12 months, with additional raises after three years of service.