Technical Support Advisor

This is a fully remote position, open to applicants in Singapore.

📋 Description

• Assess, diagnose, localize, and escalate intricate client support challenges to the Technical Support Engineering teams within established SLAs.

• Provide outstanding customer service and technical assistance to our clients.

• Aid our non-engineering teams in utilizing, troubleshooting, and comprehending our platform.

• Develop and enhance internal product documentation for the client support team.

• Become an expert on the Ada product and leverage your expertise to extract organized feature requirements and bug reports from even the most abstract information provided by our stakeholders.

⛳️ Requirements

• You have demonstrated success in resolving issues that are challenging to replicate and may rely on products or infrastructure outside of Ada’s product/platform.

• Technical Skills: You possess experience with Postman or CURL.

• Experience supporting web applications within our current technology stack (Jira, Zendesk, Salesforce).

• You have a solid understanding of Application Programming Interfaces (APIs).

• You exhibit excellent backlog management abilities, ensuring that service requests remain current and nothing is overlooked.

• You approach problem-solving and troubleshooting technical issues with an analytical and methodical mindset.

• You effectively manage competing priorities with transparency.

• You can communicate complex ideas clearly to diverse audiences and adjust your communication style as needed.

🏝️ Benefits

• Unlimited Vacation: Recharge when you need to.

• Comprehensive Benefits: Extended health coverage, dental, vision, travel, and life insurance.

• Wellness Account: Empowering you to invest in your overall well-being and lifestyle.

• Employee & Family Assistance Plan: Resources to support you and your loved ones.

• Flexible Work Schedule: Balance your work and personal life.

• Remote-First, In-Person Friendly: Options to work from home or at our local hub.

• Learning & Development Budget: Invest in your long-term growth goals and skills.

• Work from Home Budget: Equipping you with the tools and support for a seamless remote work experience.

• Access to Cutting-Edge AI Tools: Work with the best AI tech stack in the industry.

• Hands-On with LLMs: Enhance your expertise in leveraging large language models.

• A Thriving Industry: Join the forefront of innovation in AI, shaping the future of technology.