Technical Support Administrator

This is a fully remote position, open to applicants in United States.

📋 Description

• Receive and address incoming help requests via phone, email, and messaging platforms.

• Oversee and classify site network tickets using Jira.

• Conduct follow-ups after resolving help requests.

• Track the site's infrastructure and overall system health.

• Provide on-call support for customers as needed.

• Identify and familiarize yourself with relevant software and hardware.

⛳️ Requirements

• An associate degree is required; a bachelor's degree is preferred.

• At least 2 years of experience in a troubleshooting and customer service role.

• Familiarity with an enterprise-level ticketing system, such as JIRA.

• Understanding of Active Directory concepts.

• Proficient in Microsoft Office applications.

• Knowledge of SQL, with the ability to create and/or modify SQL scripts.

• Understanding of command line interfaces and environment variables.

• Experience providing remote support through tools like Remote Desktop and SSH.

• Familiarity with VMWare or similar server/desktop virtualization technologies.