This is a fully remote position, open to applicants in Mexico.

• Conduct in-depth troubleshooting on Privilege Cloud components, including the Web Portal, Password Manager, and Session Manager.

• Examine Cloud and Component logs to address intricate integration, connectivity, and session recording challenges.

• Oversee and rotate privileged credentials across Windows, Linux, and Database platforms.

• Offer technical advice to Enterprise IT teams regarding Vaulting best practices and secure access procedures.

• Work collaboratively with Engineering and Global Support teams to report and test patches for SaaS-based PAM environments.

• A minimum of 3 years of experience in Systems Administration or L2 Technical Support at the Enterprise level.

• Strong background in Windows Server (2016/2019/2022) and proficiency in Windows Clustering / Network Load Balancing (NLB) Administration.

• Experience with Linux or Unix Operating Systems, including command line skills.

• Expertise in TCP/IP, DNS, and Firewall configurations to facilitate SaaS-to-On-Prem connectivity.

• Capability to conduct root-cause analysis utilizing Event Viewer, PowerShell, and system logs.

• A degree in Computer Science and/or relevant technical certifications (Microsoft, Security+, etc.).

• Proficient in English at a C1 level.

• Competitive salary and performance-based bonuses.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and training.

• Flexible working hours and remote work options.

Support Engineer, Tier 2

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