Support Engineer – MR

This is a fully remote position, open to applicants in Spain.

📋 Description

• Deliver remote technical assistance for MRI systems

• Act as a representative of Philips HealthTech, ensuring customer satisfaction while achieving or surpassing business objectives

• Receive, log, and provide technical support for inquiries or issues

• Utilize remote diagnostics, troubleshooting methods, and technical resources to convey solutions

• Emphasize Remote Resolution with clear action plans when not feasible

• Manage complaints and escalations to ensure accurate analysis and response

• Be a part of the Remote Service Engineer team reporting to the Remote Team Lead

⛳️ Requirements

• Strong customer focus, resilience under pressure, excellent communication, and teamwork abilities

• Technical education at the university level or equivalent (bachelor's degree)

• 3-5 years of experience as a Field Service Engineer or in a similar role within the MRI modality

• Prior experience or knowledge in remote technical support is a plus

• Mindset geared towards continuous improvement and Lean methodologies

• Proficiency in English is required, with Spanish as the primary local language preferred

🏝️ Benefits

• A health technology company dedicated to enhancing healthcare

• A passionate team driven to make a positive impact

• Commitment to equal employment opportunities and diversity