Technical Success Manager, Spanish Speaking

This is a fully remote position, open to applicants in Canada.

📋 Description

• Take ownership of technical success for a diverse portfolio of clients through regular sessions aimed at achieving both technical and business objectives.

• Facilitate one-to-many technical workshops, office hours, and webinars focusing on best practices.

• Examine customer usage data to identify trends, recognize risks, and initiate targeted engagement.

• Promote scalable customer adoption from initial security achievements to advanced DevSecOps methodologies.

• Develop and compile tutorials, best-practice documents, and videos for customer self-service support.

• Aggregate feedback from numerous customers into key themes that shape the product roadmap.

• Collaborate with Sales, Product, Support, and Education teams to address customer needs at the segment level.

• Mentor customers on integrating SAST, SCA, secrets, container, and IaC scanning into their development workflows and CI/CD pipelines.

• Advise customers on how to secure AI-generated code and enhance AI-assisted development practices.

• Monitor engagement and outcome metrics while optimizing successful programs.

⛳️ Requirements

• Over 5 years of experience in a customer-facing technical role such as customer success, solutions engineering, technical account management, or professional services.

• Demonstrated experience in designing and implementing one-to-many initiatives like webinars, email campaigns, digital journeys, or workshops.

• Familiarity with developer tools including GitHub, Jira, Jenkins, and VS Code.

• Comprehension of the software development lifecycle from code commit to production deployment.

• Knowledge of Application Security principles encompassing SAST, DAST, SCA, SBOM, secrets management, container scanning, and IaC scanning.

• Practical experience with DevOps tools and a foundational grasp of the DevSecOps lifecycle.

• Authentic enthusiasm for AI, developer workflows, and Application Security.

• Proficiency in using AI-assisted tools such as Claude or Gemini.

• Strong written and verbal communication skills with developers, security leads, and executive stakeholders.

• Excellent organizational and time management abilities in a high-volume setting.

• Nice to have: a background in development or direct experience with coding and agentic AI systems.

• Nice to have: hands-on involvement with AppSec initiatives like threat modeling or vulnerability management.

• Nice to have: awareness of OWASP or NIST frameworks.

• Nice to have: experience with scripting or digital program transformation.

• Nice to have: relevant security certifications such as CISSP, CISM, or Security+.

🏝️ Benefits

• Flexible working hours.

• Work-from-home allowances.

• In-office perks.

• Time off dedicated to learning and self-development.

• Generous vacation and wellness leave.

• Country-specific holidays.

• 100% paid parental leave for all caregivers.

• Health benefits.

• Employee assistance programs.

• Annual wellness allowance.

• Country-specific life insurance.

• Disability benefits.

• Retirement and pension plans.

• Mobile phone allowances.

• Education allowances.

• Employee resource groups.

• A welcoming and inclusive work environment.