Technical Specialist

This is a fully remote position, open to applicants in Canada.

📋 Description

• Evaluates and selects the most suitable hardware, operating systems, server/desktop, or cloud configurations for IT projects.

• Assesses customer service requests and performs technical and procedural analyses, including risk assessments.

• Crafts and develops tailored technical, business, and/or procedural solutions to fulfill client requirements.

• Creates, develops, and documents technical support specifications for cross-agency initiatives.

• Ensures that the consequences of system modifications are comprehended by users, stakeholders, and other IT professionals.

• Plans, tests, and schedules the deployment of applications and operating systems to guarantee the quality assurance of the final product, including unit testing and systems integration.

• Receives and prioritizes service requests for modifications and additions to systems.

• Allocates tasks to team members as necessary.

• Oversees incidents utilizing the incident management toolset.

• Monitors queues for new incidents, evaluates tickets, and assesses and assigns tickets as needed.

• Provides top-tier technical support for incidents, including liaising with vendors as necessary.

• Conducts daily monitoring and upkeep of system infrastructure, applications, and operating systems.

• Participates in or leads projects, including identifying resource needs.

• Develops project implementation strategies, tracks activity progress, and negotiates plan alterations with project sponsors.

• Reviews all detailed system specifications, schedules, and implementation plans prepared by team members.

• Identifies emerging desktop issues, assesses software and operating system vulnerabilities, and sources or develops solutions.

• Recognizes emerging trends in server and desktop computing, communications, and researches new product offerings.

• Implements the Problem and Change Management process for all server and desktop issues and changes.

• Offers Tier-3 technical support, advice, and guidance for effective business solution delivery.

• Reviews and evaluates business solutions, operating systems, and software application releases to ensure system and data integrity and functionality.

• Produces comprehensive documentation, including infrastructure and application change reports, user manuals, Technical Information Bulletins, etc., and aids in policy, guideline, and standard development.

• Researches technology; monitors and evaluates vendor advisories, industry trends, and best practices; engages with vendors; develops and documents technology and service strategies; conducts feasibility studies; and makes technology recommendations.

• Engages in special or unforeseen projects as assigned, including disaster recovery tests and declarations in accordance with customer contracts.

⛳️ Requirements

• A relevant degree or an equivalent combination of pertinent experience, education, and/or training.

• Proficient in technical project planning and coordination of hardware and/or software business solutions in a LAN/WAN Microsoft Windows environment.

• Experience with configuring and managing Service Management software suites such as ServiceNow.

• Skilled in analyzing and resolving complex issues related to Microsoft Windows Operating Systems, Microsoft Office suite, Microsoft Azure cloud technologies, and TCP/IP Network problems.

• Technical experience in or administration of one or more of the following technology areas: Advanced Microsoft Operating System configuration such as Group Policy, Active Directory, or creating images for enterprise deployment.

• Familiarity with Microsoft System Center Configuration Manager (or equivalent product).

• Experience with Software Packaging Tools (e.g., InstallShield, AppAttach, MasterPackager).

• Proficient in software development using Microsoft tools and languages, such as PowerShell.

• Experience with Enterprise Mobile Management products like Airwatch or In-Tune is advantageous.

🏝️ Benefits

• Competitive salary with annual salary step increments for the initial 5 years within the Job Pay Range classification.

• Attractive starting vacation package with increases to vacation entitlements after the second year and beyond.

• Options for Alternative Work Arrangements (which may include remote work, earned days off, or temporarily or permanently reduced hours).

• Continuous training and professional development opportunities.

• Comprehensive extended health and dental benefits for you and your family.

• Defined benefit pension program (BC Public Service Pension Plan).

• Health and wellness programs including lunchtime seminars, community activities, and a comprehensive Employee & Family Assistance Program.

• Seasonal events and social gatherings.

• A well-structured awards and recognition program.

• A supportive work environment where your team is always ready to assist.

• A leadership team that genuinely cares about your well-being and wants you to enjoy your job.