Technical Solutions Engineer

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Collaborate with commercial teams during the later stages of the sales cycle to assist with prospect discussions, outline technical needs, and offer validation.

• Design, scope, and facilitate the implementation of technical solutions for payment gateway integrations, transaction processing, fraud prevention, and related payment services.

• Serve as the primary technical liaison for enterprise clients throughout the onboarding process and after deployment.

• Assist in integrating payment solutions with e-commerce platforms, mobile applications, and operational or financial reporting systems.

• Provide swift troubleshooting support and coordinate technical testing across various environments to address integration and transaction issues.

• Develop and maintain integration guides, troubleshooting manuals, client solution documentation, client-specific configurations, test plans, and training materials for merchants.

• Work closely with software developers and the product team.

• Convert merchant feedback and project status updates into recommendations for platform enhancements.

• Manage the technical relationship lifecycle to enhance onboarding efficiency, client retention, and product development.

⛳️ Requirements

• Outstanding communication skills, including the ability to clarify complex technical concepts to non-technical stakeholders and articulate business needs to developers.

• Demonstrated experience in client-facing technical support, solutions engineering, business analysis, or roles focused on product development.

• Proficient in conducting client scoping workshops and capturing as well as translating requirements.

• Experience in a dynamic, agile, or rapidly scaling environment.

• Capability to work independently, manage multiple tasks, and maintain a keen attention to detail.

• Practical experience with API integration, RESTful services, and troubleshooting web technologies such as HTML, CSS, and JavaScript.

• Familiarity with payment processing systems, including credit cards, ACH, mobile payments, and digital wallets is a plus.

• Experience in a SaaS environment using Agile development methodologies is preferred.

• Knowledge of AWS, Azure, or Google Cloud is advantageous.

• Certifications related to payment systems or compliance, such as PCI-DSS, GDPR, or cloud architecture, are beneficial.

• Availability to work occasional late shifts, such as 11am–7pm, to assist with US merchant onboarding.

🏝️ Benefits

• Competitive salary

• Life insurance

• 33 (25+8) days of holiday, including floating public holidays

• Additional day off for your birthday

• Remote-first working culture

• Flexible working arrangements that accommodate other priorities

• Family private healthcare

• Employee Assistance Programme

• Opportunities for internal progression

• Regular team events and social activities