Technical Solution Specialist, Windows Management SME

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the technical authority and escalation point for intricate Windows endpoint management and Microsoft ecosystem integrations.

• Diagnose advanced issues related to Windows 10/11 and Windows Server, including device enrollment, authentication, policy enforcement, patching and update strategies, compliance, application deployment, and operating system lifecycle management.

• Create and troubleshoot PowerShell automation for endpoint configuration, software deployment, remediation, reporting, and enhancing operational efficiency.

• Support customers with migration and coexistence strategies involving Microsoft Intune, MECM/SCCM, Group Policy, and other endpoint management platforms.

• Function as a trusted technical advisor to customers, aiding them in designing, implementing, integrating, adopting, and operationalizing the broader Omnissa portfolio—including Vulnerability Defense, Digital Employee Experience (DEX), and Autonomous Workspace capabilities—within their Windows endpoint strategy to enhance security, user experience, operational efficiency, and device compliance.

• Offer expertise on Microsoft Entra ID, Active Directory, Group Policy, Conditional Access, hybrid identity, and modern authentication technologies, and facilitate integrations between Omnissa Workspace ONE and Microsoft platforms such as Entra ID, Intune, Active Directory, Microsoft 365, and Windows Autopilot.

• Aid customers in integrating and troubleshooting Windows security technologies including BitLocker, Microsoft Defender for Endpoint, Windows Firewall, Credential Guard, Windows Hello for Business, and security baselines.

• Propel technical enablement across Omnissa by generating and disseminating high-quality technical content, including blogs, best-practice guides, solution patterns, and training materials focused on Windows management and Microsoft ecosystem integrations.

• Engage actively with customers and the technical community through forums and community channels, offering expert guidance, troubleshooting insights, and adoption best practices for complex Windows and endpoint management scenarios.

• Facilitate structured knowledge sharing, Slack-based support, and technical enablement sessions for internal field and customer-facing teams to accelerate the adoption of Omnissa's Windows, security, and automation capabilities.

• Collaborate with Customer Success and Sales Engineering to promote customer adoption of strategic Omnissa capabilities, identify opportunities for platform expansion, and demonstrate business value through modern Windows management and automation practices.

• Collaborate with Engineering and Product teams to enhance Windows management, automation, security, and update management capabilities.

⛳️ Requirements

• Over 5 years of experience in Windows endpoint management, Windows administration, endpoint engineering, or enterprise IT infrastructure.

• Strong expertise in managing Windows 10 and Windows 11 devices within enterprise environments.

• Practical experience in administering Windows Server environments.

• Advanced skills in PowerShell scripting and automation for endpoint management, reporting, remediation, and operational workflows.

• Comprehensive knowledge of Microsoft Entra ID, Active Directory, Group Policy, and hybrid identity architectures.

• Strong understanding of enterprise Windows security controls, including BitLocker, Microsoft Defender, Conditional Access, Windows Security Baselines, Windows Firewall, and endpoint compliance frameworks.

• Ability to analyze logs, diagnostic data, event logs, authentication traces, and endpoint telemetry to resolve intricate customer issues.

• Exceptional written and verbal communication skills, capable of conveying technical topics clearly to diverse audiences.

• A customer-centric mindset with a passion for secure design and problem-solving.

🏝️ Benefits

• Employee ownership

• Health insurance

• 401k with matching contributions

• Disability insurance

• Paid time off

• Growth opportunities