Technical Solution Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership and manage the internal lab environment that supports Omnissa solutions, including Horizon, Workspace ONE, and associated platform components.

• Execute Day 2 operations across lab infrastructure, which encompasses monitoring, patching, upgrades, and resolving issues.

• Sustain and enhance Horizon environments across various platforms: vSphere / vCenter, AWS Workspaces, Core Microsoft Azure, Nutanix, and emerging platforms (OpenShift, OpenStack as applicable).

• Oversee and support essential Horizon components such as Horizon Universal Console, Unified Access Gateway (UAG), App Volumes, RDSH environments, and ThinApp.

• Manage and troubleshoot Workspace ONE components, which include UEM / Device Management, Access and Identity services, Hub Services and Connectors, as well as Mobile Threat Defense integrations.

• Supervise the lifecycle management of gold images (creation, maintenance, optimization, and versioning).

• Handle application packaging and delivery across lab environments.

• Maintain identity and directory integrations, including Active Directory and Microsoft Entra ID.

• Administer cloud infrastructure and services through the Azure Portal and other cloud platforms.

• Support and maintain networking configurations, which consist of load balancing, routing, and security components such as F5, NSX, and firewalls.

• Monitor the health of the lab and respond to operational alerts and patching workflows (e.g., ticket-driven updates).

• Ensure lab environments stay stable, current, and aligned with the latest product releases and architectures.

• Create and maintain technical documentation (e.g., Confluence), ensuring it is accurate and usable for internal stakeholders.

• Collaborate with Engineering, Product, and Field teams to validate new features, integrations, and architectures within the lab.

• Continuously seek opportunities to expand, automate, and enhance lab capabilities to boost efficiency and scalability.

⛳️ Requirements

• A minimum of 5 years of experience in VDI, endpoint management, or enterprise infrastructure environments.

• Strong hands-on expertise with VMware Horizon / Omnissa Horizon platforms and their supporting components.

• Experience in managing vSphere / vCenter environments and virtualization infrastructure.

• Familiarity with multi-cloud environments, particularly Microsoft Azure and/or AWS.

• Practical experience with Workspace ONE (UEM, Access, Identity) or comparable endpoint management platforms.

• Knowledge of identity systems, including Active Directory and Microsoft Entra ID.

• Experience in application lifecycle management, including packaging and delivery.

• Understanding of networking fundamentals, including load balancing, firewalls, and secure access.

• Proven ability to conduct system patching, upgrades, and lifecycle management.

• Strong troubleshooting skills across infrastructure, platform, and application layers.

• Experience in maintaining technical documentation and operational runbooks.

• Ability to work independently while also collaborating with various teams.

• Excellent communication skills along with a proactive, problem-solving mindset.

🏝️ Benefits

• Employee ownership

• Health insurance

• 401k with matching contributions

• Disability insurance

• Paid time off

• Growth opportunities

• Corporate bonus program