Technical Solution Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the complete technical onboarding process for new clients, encompassing data integrations, EHR configurations, and platform setup, to ensure timely and technically sound launches.

• Act as the leading technical account manager for a portfolio of enterprise clients post-launch, proactively identifying and resolving technical challenges before they affect care delivery.

• Collaborate across various functions including Engineering, Product, Data, and Customer Integrations teams to advocate for customer needs and influence our development and delivery processes.

• Establish and enhance scalable onboarding playbooks and technical documentation to improve consistency in delivery as the customer base expands.

• Manage intricate, multi-stakeholder relationships by coordinating with clinical, IT, and operational contacts within customer organizations and across internal teams.

⛳️ Requirements

• You possess 5–8 years of experience in technical implementation, solutions engineering, technical account management, or a closely related field.

• You have led data integrations or EHR implementations within healthcare environments, with a strong grasp of HL7, FHIR, C-CDA, or similar standards.

• You are comfortable in both customer-facing meetings and technical architecture discussions, able to articulate ideas fluently between clinical, operational, and engineering stakeholders.

• You take initiative and ownership from start to finish — you don't wait for someone else to identify risks, create escalation paths, or develop playbooks.

• You excel in situations of ambiguity, creating structure where it is lacking.

🏝️ Benefits

• Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions.

• Physical Well-Being: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare.

• Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location.

• Professional Development: Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews.

• Additional Perks: Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities.

• Reimbursement for office setup expenses.

• Monthly cell phone & internet stipend.

• Remote-first culture, enabling collaboration with global teams.

• Paid parental leave for all new parents.

• And much more!