Technical Services Engineer

This is a fully remote position, open to applicants in North America.

📋 Description

• Deliver prompt technical support to strategic accounts throughout the stages of product evaluation and implementation.

• Collaborate with Sales to comprehend customer requirements, convert technical needs into viable solutions, and enhance account growth and retention.

• Assist in customer product evaluations, qualifications, trials, and introductions by organizing technical information, samples, data, testing, and follow-up actions.

• Address customer technical inquiries and product performance issues while coordinating resolutions with Quality, Operations, R&D, Product Management, and other experts.

• Acquire a solid understanding of Isola materials, PCB fabrication processes, customer applications, and competitive technologies.

• Prepare and present product demonstrations, technical updates, application guidance, and customer training sessions.

• Record customer activities, technical projects, qualification statuses, risks, and follow-up actions within business systems.

• Recognize recurring customer needs, application trends, and product feedback to inform product, quality, and commercial strategies.

• Cultivate trusted relationships with customer engineering, quality, operations, and procurement teams.

• Engage in customer visits, industry events, internal training, and cross-functional projects.

• Establish a foundation in laminate and prepreg technology, PCB fabrication, customer applications, and Isola's product offerings.

• Develop consultative customer skills and learn to oversee technical projects and resolve customer issues effectively.

• Transition from supported customer interactions to independently managing technical relationships and qualification activities.

• Enhance commercial awareness of how technical support aids in customer retention, new opportunities, specifications, and revenue growth.

⛳️ Requirements

• A bachelor's degree in Materials Science, Chemical Engineering, Chemistry, Mechanical Engineering, Electrical Engineering, or a related technical field; equivalent relevant experience may be accepted.

• Engineer I: generally 0-2 years of relevant experience.

• Engineer II: typically 2-5 years of relevant experience in engineering, applications, technical service, manufacturing, quality, or customer support.

• Recent graduates with substantial internships, co-ops, laboratory, manufacturing, or customer-facing technical experience are encouraged to apply.

• Experience in PCB, electronics materials, composites, semiconductor, chemical processing, or advanced manufacturing is advantageous but not mandatory for Engineer I.

• Strong problem-solving and analytical abilities.

• Proficiency in organizing data and converting technical information into actionable recommendations.

• Excellent written and verbal communication skills.

• Enthusiasm for working directly with customers.

• Curiosity, eagerness to learn, initiative, and a readiness to ask questions and seek expertise as needed.

• Capability to collaborate across functions and manage multiple priorities with dependable follow-through.

• Proficiency in using standard business applications and willingness to learn CRM, reporting, and technical data systems.

• Willingness and ability to travel frequently to customer locations, company facilities, and industry events.

• Successful completion of a pre-employment background check and drug screening is required.

🏝️ Benefits

• Successful completion of a pre-employment background investigation and drug screening is mandatory as a condition of employment.