Technical Service Manager – Utility Scale

This is a fully remote position, open to applicants in Poland.

📋 Description

• **In the role of Technical Service Engineer - Utility Scale, you will**

• Offer field service assistance for utility-scale PV projects throughout the EMEA region.

• Aid in the installation, commissioning, testing, troubleshooting, and maintenance of utility-scale inverter systems and associated equipment.

• Conduct site inspections, technical audits, fault diagnostics, and corrective measures in collaboration with customers, EPCs, and internal teams.

• Support MV station, communication, monitoring, and inverter-related tasks within the specified scope of service responsibilities.

• Serve as a customer-facing technical representative during commissioning, service interventions, and warranty activities.

• Deliver structured technical feedback, service reports, issue documentation, and root cause analysis to HQ Service, Quality, and R&D teams.

• Assist in the preparation and execution of service procedures, commissioning checklists, maintenance instructions, and safety documentation.

• Provide technical training to customers, partners, EPC teams, and internal colleagues as necessary.

• Coordinate spare parts, service tools, test equipment, and site readiness requirements for designated projects.

• Support service operations related to strategic agreements, key accounts, and utility-scale reference projects.

• Ensure that service activities are conducted in accordance with safety standards, quality expectations, and customer requirements.

• Collaborate closely with the Technical Manager, Sales, and HQ Service teams to ensure prompt and professional issue resolution.

• Contribute to the ongoing improvement of products, service processes, and customer documentation based on field experience.

⛳️ Requirements

• **Your qualifications and skills include:**

• A degree or technical education in Electrical Engineering, Power Electronics, Automation, Energy Systems, or a related technical discipline.

• Over 3 years of experience in field service, commissioning, troubleshooting, or technical support in solar PV, power electronics, industrial automation, or electrical systems.

• Strong preference for experience with solar inverters and utility-scale PV plants.

• Knowledge of electrical safety, LV/MV systems, communication systems, monitoring platforms, and site commissioning protocols.

• Proficiency in reading electrical diagrams, technical manuals, commissioning protocols, and service documentation.

• Excellent troubleshooting abilities and capacity to perform under pressure at customer sites.

• A hands-on approach, high safety awareness, and a willingness to travel extensively across the EMEA region.

• Strong reporting skills and the ability to clearly document technical issues.

• Effective communication skills and a customer-oriented mindset.

• Fluency in English; proficiency in Polish or another European language is an asset.

• A valid driving license and the ability to work on project sites are essential.

🏝️ Benefits

• **What we provide:**

• An exceptional opportunity to join a vibrant and diverse team of dedicated experts working together in an exceptionally open-minded environment.

• Support for your personal and professional development, allowing for internal growth within an international setting that maximizes your abilities, skills, and expertise.

• The unique chance to be part of an ambitious, dynamic, and rapidly expanding Solplanet team characterized by flat hierarchies, quick decision-making, and significant opportunities to successfully shape your long-term career path within the renewable energy sector.