Technical Service Manager

This is a fully remote position, open to applicants in New York.

📋 Description

• Acts as a subject matter expert in pest control strategies for designated market segments and lines of business.

• Responsible for creating and assisting Operations with the implementation of top-tier service delivery protocols and processes.

• Aids Operations in addressing service quality challenges, pest infestations, and customer satisfaction concerns through data analysis, site evaluations, troubleshooting, coaching, and the development and execution of corrective action plans.

• Trains and enhances the pest control knowledge and skills of Operations leaders to facilitate the development and coaching of Technicians.

• Proactively tracks service performance against key performance indicators (KPIs), collaborates with Operations leaders, National Accounts, and Sales to ensure performance standards are achieved.

• Works in conjunction with Technical Account Managers and National Account Managers to advance actions and resolve recommendations from RTX and Customers.

• Formulates action plans and SMART goals aimed at enhancing service quality.

• Promotes technical advancements in protocols and service delivery processes to boost customer retention, operational efficiency, financial performance, and colleague retention.

⛳️ Requirements

• A four-year college degree in biological sciences, preferably in entomology or a related field, is preferred but not mandatory.

• Board Certified Entomologist (BCE) or Associate Certified Entomologist (ACE) is preferred.

• At least 5 years of relevant structural pest management experience is required.

• A minimum of 2 years of field experience in Structural Pest Management.

• At least 1 year of management experience is required.

• Strong skills in project management.

• Proficient in change management.

• Excellent written and verbal communication skills, including the ability to deliver formal presentations.

• Strong quantitative and qualitative analytical capabilities.

🏝️ Benefits

• Immediate benefits for Full-Time Colleagues - No Waiting Period!

• Comprehensive health benefits including Medical, Dental, Vision, Disability, and Life Insurance, among others.

• 401(k) retirement plan featuring company-matching contributions.

• Vacation and sick days available.

• Company-paid holidays and floating holidays.

• Opportunities for professional and personal growth.

• Access to training and development programs.

• Tuition Reimbursement benefits for Full-Time Colleagues.