Technical Service Engineer III – Cell Sorting, Spectral Flow Cytometry

This is a fully remote position, open to applicants in California.

📋 Description

• Deliver expert-level assistance for customers utilizing Cell Sorting, Spectral Flow Cytometry, and related Flow Cytometry technologies.

• Partner with researchers globally to enhance instrument performance and improve analytical results.

• Leverage remote diagnostic tools while fostering strong connections with field teams, R&D, and customers.

• Integrate technical problem-solving, customer engagement, and ongoing learning as you work with sophisticated scientific instrumentation.

⛳️ Requirements

• A B.S. degree is strongly preferred (or equivalent working experience with 3+ years of hands-on experience with cell sorting instrumentation) or higher in a science/engineering or related field.

• A minimum of 3 years of experience in using, servicing, supporting, or troubleshooting Thermo Fisher Scientific Life Sciences instruments or similar technologies.

• Hands-on experience in operating, supporting, maintaining, or troubleshooting cell sorting and spectral flow cytometry instrumentation is highly preferred.

• Experience in a Flow Core Facility, Shared Resource Laboratory, biotechnology firm, clinical lab, CRO, or research setting supporting multiple users is highly desirable.

• Strong troubleshooting and problem-solving abilities with the capability to diagnose and address complex hardware, software, optics, fluidics, electronics, and instrument performance issues remotely.

• Working knowledge of cell sorting, spectral flow cytometry, and flow cytometry principles including instrument setup, quality control, spectral unmixing, compensation, fluorochrome detection, sort optimization, and data acquisition.

• Proficient in performing root cause analysis and effectively distinguishing between instrument, software, workflow, and user-related issues.

• Familiarity with laboratory IT environments, Windows administration, networking concepts, remote connectivity tools, firewalls, VPNs, and system integration is preferred but not mandatory.

• Excellent communication and customer service skills with the ability to handle multiple priorities and convey technical concepts to both technical and non-technical audiences effectively.

• Capability to collaborate cross-functionally and across geographic boundaries while managing escalations in a professional manner.

🏝️ Benefits

• A selection of national medical and dental plans, along with a national vision plan, including health incentive programs.

• Employee assistance and family support programs, including commuter benefits and tuition reimbursement.

• At least 120 hours of paid time off (PTO), 10 paid holidays each year, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy.

• Retirement and savings options, including our competitive 401(k) U.S. retirement savings plan.

• Employees’ Stock Purchase Plan (ESPP) provides eligible colleagues the opportunity to acquire company stock at a discount.