Field Support Specialist

This is a fully remote position, open to applicants in Texas.

📋 Description

• Supervise the installation of Daikin HVAC products to guarantee proper setup and effective operation.

• Conduct and assess Manual J and D reports to ensure the adequacy of HVAC system designs.

• Offer technical support through phone, XOi, and email to field staff and contractors.

• Address field issues concerning system design, installation difficulties, or product functionality.

• Provide on-site technical assistance as necessary.

• Prepare comprehensive field service reports that document relevant information and solutions.

• Configure and commission control systems, which include refrigerant charging, equipment addressing, operational adjustments, and field setup.

• Lead training sessions focused on proper installation methods, system commissioning, control configuration, and troubleshooting for distributors and dealers.

• Gather and analyze system performance data utilizing Daikin’s proprietary diagnostic tools, and provide solution-oriented feedback to customers.

• Instruct customers on system operation, maintenance, and control scheduling.

• May participate in direct installation, service, or support of Daikin systems as needed.

⛳️ Requirements

• At least 5 years of practical installation and technical service experience in the HVAC sector.

• A preference for 10 years of installation experience.

• An Associate’s degree is highly preferred.

• Preferred industry certifications include EPA/RSES, NATE, Title 24 expertise, or a California contractor license.

• A valid driver’s license is required.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and training.

• Supportive work environment with a focus on teamwork.