Field Service Engineer

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Provide support at customer sites to ensure optimal system availability and stability.

• Execute the commissioning and testing of all AutoStore hardware and software prior to customer handover.

• Address customer support issues through remote ticketing and on-site troubleshooting.

• Create comprehensive documentation that includes best practices, standard operating procedures (SOPs), and methods for resolution.

• Conduct initial and ongoing training sessions for end users and maintenance teams regarding AutoStore and Kardex subsystems.

• Support customers during the ramp-up phase of new projects following handover.

• Travel to project locations for approximately one week at a time; total travel ranges from 60–70%.

⛳️ Requirements

• A technical background in automation, electromechanical systems, robotics, or intralogistics is preferred.

• Strong troubleshooting abilities and capacity to work independently.

• Exceptional customer communication skills and a service-oriented mindset.

• Proficiency in reading and interpreting technical documentation.

• Experience in commissioning, maintenance, or service engineering is advantageous.

• Readiness to travel frequently.

• A valid driver’s license is required.

🏝️ Benefits

• Health insurance

• 401(k) matching

• Travel allowances