Factory Service Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as a technical authority providing support to global clients and distributors.

• Diagnose and troubleshoot issues with CNC cutting systems, plasma cutting machinery, oxy-fuel systems, and motion control equipment.

• Travel to customer locations to install, commission, repair, and enhance automated cutting systems.

• Identify and resolve problems related to CNC software, HMIs, drives, motors, gantry systems, height control, and gas delivery systems.

• Conduct technical training sessions in the field focused on operation, maintenance, and troubleshooting.

• Work collaboratively with Engineering, Quality, and Manufacturing teams to foster reliability and performance enhancements.

• Contribute to continuous improvement efforts aimed at enhancing accuracy, consumable lifespan, and overall efficiency.

• Make service decisions that prioritize customer satisfaction to maintain robust relationships.

• Mentor and provide guidance to service technicians.

• Engage in a rotating schedule for after-hours support.

⛳️ Requirements

• Associate degree in a technical discipline or equivalent experience.

• Proficiency in Spanish.

• Preferred experience with industrial automation, CNC systems, or thermal cutting technologies.

• Strong troubleshooting skills across electrical, mechanical, and control systems.

• Capability to interpret schematics and technical drawings.

• Familiarity with PLCs, drives, or HMIs is advantageous.

• Excellent analytical and communication abilities.

• Bilingual skills are highly preferred.

• Ability to lift items weighing up to 50 lbs.

• Willingness to travel as required.

🏝️ Benefits

• Equal opportunity employer.

• Celebrates diversity.