Technical Service Engineer, BESS

This is a fully remote position, open to applicants in Romania.

📋 Description

• Deliver on-site technical assistance throughout the installation, commissioning, testing, and handover phases of BESS projects.

• Aid senior engineers in overseeing installation processes and ensuring adherence to technical specifications, quality benchmarks, and safety protocols.

• Engage in system commissioning, functional evaluations, and grid connection tasks.

• Address on-site technical challenges linked to electrical installation and system integration, escalating more complex issues as necessary.

• Assist with project acceptance, resolving punch-list items, and conducting final technical handovers to clients.

• Respond to technical inquiries from customers through remote or on-site assistance, ensuring prompt resolution of issues.

• Diagnose hardware, software, communication, and system performance-related problems.

• Oversee after-sales service operations via the service management system, including documentation and closure of work orders.

• Collaborate with engineering, product, technical support, and sales teams to address issues and enhance customer satisfaction.

• Facilitate customer training on system operation, routine maintenance, and safety procedures.

• Manage customer complaints and escalate intricate technical issues as needed.

• Gather and relay customer feedback, technical challenges, and field observations for product enhancement.

• Keep technical knowledge current through continuous training and certification initiatives.

• Aid in spare parts inventory management and maintain service tools.

⛳️ Requirements

• Bachelor's degree or a technical qualification in Electrical Engineering, Power Engineering, Renewable Energy, Electronics, Mechatronics, or a similar technical field.

• Typically possess 2–4 years of experience in field service, commissioning, site engineering, maintenance, or technical support within power systems, inverters, power electronics, electrical infrastructure, MV/HV installations, renewable energy, or a related technical sector.

• Strong understanding of electrical systems, inverters, power electronics, MV/HV equipment, power conversion technologies, or Battery Energy Storage Systems (BESS).

• Previous experience with BESS is beneficial but not mandatory.

• Background in supporting electrical installation, maintenance, commissioning, or troubleshooting tasks.

• Proficient in interpreting electrical drawings, wiring diagrams, and single-line schematics.

• Basic knowledge of electrical safety standards and grid-connected electrical systems is preferred.

• Relevant local language proficiency: C1 (professional working proficiency).

• English proficiency: C1 (professional working proficiency).

• Possession of a valid driver's license.

• Excellent technical troubleshooting and diagnostic abilities.

• Practical grasp of electrical systems, testing, troubleshooting, and commissioning fundamentals.

• Methodical, detail-oriented, and safety-conscious work ethic.

• Strong customer service orientation and communication skills.

• Capability to work independently while seeking guidance and technical support when necessary.

• Robust problem-solving and decision-making skills.

• Proficient in cross-functional collaboration and stakeholder management.

• High adaptability and readiness to travel frequently.

• Significant travel across Eastern Europe, estimated at a minimum of 50% of working time.

🏝️ Benefits

• Permanent full-time employment.

• Continuous training and certification programs.

• Extensive travel opportunities across Eastern Europe.

• Experience in customer-site work and field service.