Technical Representative

This is a fully remote position, open to applicants in Canada.

📋 Description

• Address and resolve support tickets using the company's case management ticketing system.

• Answer customer inquiries, document solutions, and escalate complex cases when necessary.

• Deliver fundamental product and software training to iLOQ's sales teams in the U.S. and Canada, channel partners, and end users/customers.

• Collaborate with iLOQ's global technical teams to address customer issues and share best practices.

• Facilitate training sessions on software and hardware.

• Uphold iLOQ's core values and commitment to innovation.

• Provide support to iLOQ's customers and sales teams across various industry sectors.

• Ensure comprehensive support for electromechanical locks, cylinders, and digital locking systems.

⛳️ Requirements

• At least 3 years of experience in technical support, technical services, customer support, field support, or a similar role involving technical products.

• Experience in access control, electronic security, smart locking, electromechanical locking, building technology, IoT devices, or similar technical fields is highly desirable.

• Strong grasp of modern mobile technologies, digitalization trends, and connected electromechanical solutions.

• Experience in supporting customers across various industries, market segments, or customer types.

• Familiarity with mobile applications, Bluetooth-enabled devices, access control technologies, electronic security systems, electromechanical locking solutions, or related technologies is preferred.

• Experience with ticketing or case management systems is beneficial but not mandatory.

• Proficiency in Microsoft Office, especially PowerPoint.

• Outstanding written and verbal customer service and communication skills.

• A structured, detail-oriented approach with strong troubleshooting and problem-solving skills.

• Positive demeanor and ability to work collaboratively across multiple departments and international teams.

• Strong analytical and time-management abilities, with the capacity to handle multiple priorities and complex support cases.

• Self-reliant, organized, pragmatic, and proactive in work approach.

🏝️ Benefits

• Competitive salary with excellent healthcare benefits.

• 401(k) plan.

• Opportunity to engage with cutting-edge technology and sustainable products.

• Creative, innovative, and collaborative work atmosphere.

• Opportunities for personal and professional development.

• Inclusive work environment where diversity is appreciated and all employees are respected.