Technical Release Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the documentation, release communications, and customer readiness processes for Hauler Hero's deliveries.

• Manage the Hauler Hero help center, encompassing how-to guides, feature documentation, FAQs, troubleshooting flows, and accessible explanations.

• Create the majority of the content personally and maintain documentation accuracy as the product evolves.

• Oversee release communications for both customers and internal teams, including customer-facing and internal release notes.

• Transform institutional knowledge into clear, easily accessible documentation.

• Establish a consistent release rhythm across Product, Design, Engineering, Customer Success, Implementation, and Sales.

• Help bridge the gap between code functionality and customer experience.

• Ensure that reasoning and insights are documented following launches.

• Potentially link release communications and documentation efforts to product analytics tools to gain deeper insights into adoption and customer impact.

⛳️ Requirements

• A minimum of 5 years of experience in writing technical documentation, preferably for B2B SaaS.

• Strong writing samples or a portfolio for review.

• Experience in creating customer-facing help content, release notes, internal documentation, and process documentation.

• Comfort in a fast-paced, founder-led environment where foundational elements are still being established.

• Strong judgment in discerning what customers need to know, what internal teams require, and what information can be deferred.

• Ability to write clearly for non-technical audiences, including operators, dispatchers, drivers, billing teams, customer service teams, and business owners.

• A testing mindset with the capability to identify unclear workflows, edge cases, broken handoffs, and customer confusion before they escalate into support issues.

• Sufficient organizational skills to manage a release communication process without introducing unnecessary bureaucracy.

• Willingness to be the sole person in your function for a certain period.

• Openness to ask direct questions and seek clarity.

• Proficiency in utilizing AI tools within your writing process. Claude is integrated into our daily workflow, and we expect this individual to use AI judiciously to expedite drafting, evaluate content, and navigate edge cases.

🏝️ Benefits

• The chance to make a significant impact in a crucial, underserved industry.

• A collaborative, customer-centric environment where documentation enhances the operations of teams and customers.

• Competitive salary along with a comprehensive benefits package.

• Remote-first flexibility with a distributed team across the U.S.

• Paid time off and designated holidays.

• Opportunities for virtual team collaboration and occasional in-person company retreats.