Technical Project Manager

This is a fully remote position, open to applicants in North America.

📋 Description

• Oversee multiple end-to-end implementations, encompassing new customer onboarding and additional product rollouts, from kickoff through integration, testing, and activation.

• Take ownership of implementation plans, timelines, outcomes, and delivery coordination within a matrixed reporting framework.

• Coordinate resources from Constructor, customers, and partners against a unified plan.

• Conduct kickoffs, establish milestones, monitor dependencies, and ensure shared status visibility.

• Act as the primary point of contact for customers throughout the activation phase.

• Provide updates on progress, risks, and changes in scope while managing expectations.

• Identify and escalate risks and obstacles to maintain implementation timelines.

• Facilitate transitions from Sales to implementation and from implementation to Customer Success and Support.

• Keep implementation plans and reporting updated in the designated systems of record.

• Standardize implementation processes, templates, and best practices.

• Contribute to advancing Constructor's automation-first operational model and manage exceptions as processes scale.

⛳️ Requirements

• Minimum of 3 years of experience in technical project management or onboarding project management, preferably in a SaaS environment.

• Proven track record of managing delivery outcomes from start to finish and holding cross-functional contributors accountable through influence rather than direct authority.

• Strong organizational and communication skills.

• Capability to manage multiple implementations concurrently without losing focus.

• Confidence in customer-facing roles to lead kickoffs, manage expectations, and align stakeholders through the go-live process.

• Effective prioritization skills, ability to manage competing demands, and maintain clarity in ambiguous situations.

• Sufficient technical fluency to guide integration specialists and bridge communication between technical and business stakeholders.

• Familiarity with ecommerce, product discovery, LLMs, catalog data feeds, integrations, and APIs.

• Experience in coordinating implementations across internal teams, customer resources, and third-party partners.

🏝️ Benefits

• Unlimited vacation time; employees are strongly encouraged to take at least 3 weeks per year.

• Competitive compensation package including stock options.

• Fully remote team; choose your location.

• Work from home stipend.

• Apple laptops provided for new hires.

• Annual training and development budget for every employee, refreshed each year.

• Maternity and Paternity leave for eligible employees.

• Company-sponsored US health coverage, fully paid for employees.