Technical Program Manager, CX Intelligence & AI

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop a strategic roadmap and collaborate with Engineering to implement high-priority projects

• Manage a substantial portfolio of agent tooling and SaaS projects

• Proactively identify customer experience (CX) and customer opportunities

• Take ownership of opportunity sizing, establish key success metrics, and set quarterly objectives

• Lead the documentation of business processes

• Innovate with technology to promote AI-first solutions

⛳️ Requirements

• Over 10 years of experience in technical program management, product/program management, or similar positions

• Demonstrated ability to independently identify business and customer challenges

• Strong program management skills and execution discipline

• Proficiency in AI/ML systems, automation tools, and customer experience technologies

• Experience working collaboratively with Product, Engineering, Analytics, and Operations teams

• Responsible utilization of generative AI

🏝️ Benefits

• Health insurance

• 401(k) matching

• Flexible work hours

• Paid time off

• Remote work options