Technical Product Specialist

This is a fully remote position, open to applicants in Europe.

📋 Description

• Manage daily support across multiple channels while ensuring high customer satisfaction

• Collaborate with Sales and Customer Experience teams during customer calls to respond to technical inquiries

• Aid customers in incorporating Slite and Super into their existing workflows

• Take ownership of technical escalations from start to finish, addressing API and integration challenges

• Partner with engineering to document issues and foster product enhancements

• Develop and revise Help Center content to minimize recurring inquiries

⛳️ Requirements

• Over 2 years of technical support experience, ideally within a fast-paced SaaS environment

• Proficient in troubleshooting APIs, MCPs, and automation tools

• Previous experience with Zapier, Intercom, or Linear is advantageous

• Familiarity with AI tools and a strong perspective on optimizing their utilization

• Capable of articulating complex subjects in a clear and friendly manner to customers

• Must possess a natural curiosity and the ability to work autonomously

🏝️ Benefits

• Ability to work from anywhere within EU time zones

• Emphasis on customer experience and swift product enhancements

• Chance for hands-on technical problem-solving

• Participate in a culture built on trust and direct feedback