Technical Product Manager – Telephony, Communications

This is a fully remote position, open to applicants in Armenia.

📋 Description

• Take ownership of the telephony infrastructure for global support operations.

• Collaborate at the intersection of product development, engineering, and vendor management.

• Enhance routing efficiency, minimize costs, and advance channel strategies across various markets.

• Foster relationships with voice and communications service providers.

• Define and influence the telephony product development roadmap.

• Convert complex operational needs into scalable technical solutions.

⛳️ Requirements

• 3–5 years of experience in product management or technical program management; a background in contact center technology, voice/telephony, or customer operations is advantageous but not essential—strong systems thinking and the capacity to quickly adapt to new domains are more important.

• Technical expertise: adept at reading API documentation, comprehending routing logic, IVR trees, telecom billing models, and integration patterns; capable of translating stakeholder needs into concise technical specifications.

• Analytical skills: proficient in SQL for ad-hoc analysis, with experience in developing cost models and business cases utilizing unit economics.

• Vendor management experience: a proven history of executing commercial negotiations with telecom or SaaS providers in English, managing service level agreements, and onboarding new vendors.

• Cross-functional collaboration: experience in coordinating efforts across engineering, Ops/CX, legal, and finance; capable of managing multiple workstreams simultaneously.

• Product delivery experience: able to take ownership of a product roadmap, draft product requirement documents (PRDs), prioritize based on cost and impact, and drive execution towards outcomes in collaboration with engineering teams.

🏝️ Benefits

• Flexible work schedules and the option to work remotely.

• An ambitious and supportive team that is passionate about their work, values one another, and grows collectively.

• Internal programs for adaptation and training, focusing on the development of soft skills and leadership abilities.

• Partial reimbursement for participation in external training and conferences.

• Corporate English school offering group and individual lessons, as well as speaking clubs with colleagues worldwide.

• Special corporate rates on hotels and travel services.

• MyTime Day Off - an additional non-working day without loss of pay.