Technical Lead, Salesforce

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Expertise in the IT environment specifically for Telecommunications.

• Experience in system architecture to tackle both technical and business challenges.

• Familiarity with platforms and specific tools relevant to the key initiatives you'll engage with.

• Conduct critical analysis of requirements and modeling to interpret challenges identified by the business.

• Define and support software and solution architecture.

• Knowledge of DevSecOps concepts, practices, and deployment processes in large enterprises.

• Understanding of agile methodologies.

• Experience leading Salesforce projects as a Technical Lead and Solutions Architect.

• Practical profile capable of creating, designing, presenting, and implementing project solutions.

• Define and design while recommending optimal technical and functional solutions, comprehending the business and real project needs, while evaluating risks and overall impact of proposed solutions.

• Suggest technical solutions that ensure optimal platform usage (considering performance, scalability, maintenance, platform limitations, etc.).

• Ensure visibility and management of interdependencies among the features constituting the solution.

• Generate comprehensive technical documentation.

• Provide support and guidance to implementation, development, and testing teams.

• Offer consultative assistance in technical and functional forums.

• Serve as a Salesforce technical and functional reference.

• Take responsibility for the technical refinement of requirements.

• Assist in troubleshooting critical issues and participate in war rooms.

• Escalate and direct technical impediments while aiding in their resolution.

• Oversee all engagement and actions related to the technical scope during the refinement phase.

• Advocate for technical solutions before the technical Center of Excellence (CoE).

• Assist in outlining the feature roadmap from a technical perspective.

• Maintain up-to-date controls and tools (status, impediments, refinement planning, etc.).

⛳️ Requirements

• Advanced proficiency in declarative customization of Salesforce Core, Sales Cloud, and Service Cloud.

• Extensive knowledge of Salesforce backend and frontend programming resources: Apex, LWC, Aura, DataRaptor, Calculation Matrix, Vlocity Card.

• Familiarity with OmniStudio, CPQ Industries, Order Management (OM), Catalog, PLM, Vlocity Core, FlexCards, OmniScripts, Integration Procedures, DataRaptors/DataMappers, Calculation Matrix, Templates, Apex REST, and external calls (callouts).

• Advanced understanding of APIs and microservices (REST, SOAP).

• Knowledge of deployment processes and tools, preferably COPADO and Git.

• Experience with user management, system administration, profiles, permissions, and access management.

• Degree in Software Development Technology, preferably in Software Engineering.

• Possession of Salesforce certifications focused on solution architecture and/or technical leadership.

• Preferred: Over 5 years of experience as a Salesforce Technical Lead.

• Preferred: Experience in projects and solution/technical architecture definitions for integrations between Salesforce and Artificial Intelligence.

🏝️ Benefits

• Technical knowledge of the IT environment for Telecommunications.

• Experience in system architecture to address technical and business challenges.

• Knowledge of platforms and specific tools related to the main initiatives you will work on.

• Critical analysis of requirements and modeling to translate challenges identified by the business.

• Definition and support for software and solution architecture.

• DevSecOps concepts and practices and deployment processes for large enterprises.

• Knowledge of agile methodology.

• Experience in Salesforce projects acting as Technical Lead and Solutions Architect.

• Hands-on profile (create, design, present and implement project solutions).

• Define and design, recommending the best technical and functional solution, understanding the business and the real needs of the project while assessing risks and the overall impact of the proposed solution.

• Propose technical solutions considering optimal use of the platform (performance, scalability, maintenance, platform limitations, etc.).

• Ensure visibility and management of interdependencies between the features that compose the solution.

• Produce technical documentation.

• Support and guide implementation, development and testing teams.

• Provide consultative support in technical/functional forums.

• Act as a Salesforce technical/functional reference.

• Be responsible for technical refinements of requirements.

• Support and/or perform troubleshooting of critical issues and participate in war rooms.

• Escalate and direct technical impediments and assist in resolving them.

• Be responsible for all engagement and actions related to the technical scope during the refinement phase.

• Defend technical solutions before the technical CoE (Center of Excellence).

• Support the detailing of the feature roadmap (technical perspective).

• Keep controls and tools up to date (status, impediments, refinement planning, etc.).