Technical Instructional Designer

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Create and develop on-demand, video-based, instructor-led, virtual-instructor-led, and blended learning courses and programs for CSG Forte software solution offerings and applications.

• Evaluate technical documentation and existing course materials, and conduct interviews with Subject Matter Experts (SMEs) to formulate instructional materials.

• Partner with end users to define and identify business procedures and establish content and documentation.

• Work alongside Subject Matter Experts (SMEs) to gather and interpret information.

• Utilize and revise training materials in accordance with CSG Quality and Document Control standards.

• Facilitate train-the-trainer programs for CSG Forte staff and job-specific trainers as needed.

• Foster positive relationships with stakeholders and team members.

• Proactively enhance knowledge of CSG Forte products.

• Connect with key contacts within CSG Forte to obtain feedback on product improvements and learning content.

• Design, develop, and deliver web content, user guides, and end-user training materials.

• Provide blended learning solutions (web-based training, instructor-led training) as required.

• Ensure the accuracy of all documentation.

⛳️ Requirements

• Bachelor's degree or equivalent experience.

• 3-5 years of relevant experience in developing on-demand, instructor-led, virtual-instructor-led, and blended learning courses and large-scale education programs.

• 3-5 years of relevant experience utilizing the ADDIE/SAM/instructional design methodologies.

• Knowledge, Skills, and Abilities.

• Capability to apply current tools and technologies for cost-effective, convenient, flexible, and accessible education.

• Proficiency in eLearning authoring tools such as Articulate 360 or Adobe Captivate, as well as in video development and editing tools like Adobe Premiere or Camtasia.

• Exceptional written and verbal communication skills.

• Advanced technical writing/editing abilities.

• Skill in distilling complex information into clear, concise text.

• Ability to apply professional concepts to resolve issues.

• Strong organizational skills, including the ability to consistently meet multiple deadlines and adapt to frequently changing workloads.

• Capability to work independently, delivering accurate documentation under deadline pressure.

• Ability to collaborate effectively in a team environment.

• Skills in documentation layout and design are advantageous.

• Proficiency in other Microsoft Office applications.

• Ability to read, write, speak, and understand the English language in a business context.

🏝️ Benefits

• Work from Home, in-office, or hybrid options available.

• Employee Belonging Groups.

• Healthcare benefits including Dental and Medical.

• Paid Vacation, Volunteer, and Holiday Time Off.

• And so much more!