Technical Implementation Specialist, Mid/Senior – B2B SaaS

This is a fully remote position, open to applicants in Poland.

📋 Description

• Establish and configure client accounts to ensure a seamless initiation of their Tidio journey.

• Connect Tidio with external platforms (such as CRMs and e-commerce systems) utilizing APIs and JSON data formats.

• Tailor and implement solutions to meet the unique business requirements of each client.

• Engage in discussions and design customized solutions with clients and potential clients during video conferences, offering expert advice and technical insights.

• Provide continuous support for deployed solutions, assisting clients in optimizing and adapting them as their needs change.

• Diagnose and resolve technical challenges, collaborating with the Product and Engineering teams as necessary.

• Oversee implementation projects from inception to completion—planning, coordinating, and ensuring on-time delivery.

• Collaborate cross-functionally with Customer Success, Sales, Product, and Engineering to align solutions with client objectives.

• Recognize and promote process enhancements to streamline and scale the implementation workflow.

⛳️ Requirements

• Possess a background in Implementation, Technical Onboarding, or Services, preferably within a SaaS context.

• Have a solid understanding of APIs and JSON structures, with the ability to analyze and test requests.

• Be fluent in English (C1 level) and capable of articulating technical details to non-technical audiences.

• Have experience in direct client interaction through written communication and video conferencing.

• Hold a strong knowledge of CX platforms such as Tidio, Zendesk, HubSpot, or Salesforce.

• Be able to assess technical requirements and devise solutions that address actual client needs.

• Have experience working closely with Product and Engineering teams to bridge integration or feature gaps.

• Demonstrate a proactive approach to problem-solving, bringing innovative ideas, and consistently achieving results.

• Basic coding experience, such as JavaScript or Python, is a plus.

🏝️ Benefits

• Remote work model with flexible hours.

• 26 days off guaranteed each year.

• Excellent development opportunities – company-supported courses and conferences.

• Individual work tools—MacBook Pro, Dell screen, JBL headphones.

• Sport & wellness benefit (or its equivalent).

• Private medical care.

• Mental well-being program – individual therapy sessions and resources for employees.

• Free access to one of the most popular e-book/audiobook services.

• Regular social events.

• Budget for 1:1 English language classes.