Customer Success Engineer

This is a fully remote position, open to applicants in Germany.

📋 Description

• Serve as the primary technical consultant for 5 to 7 clients utilizing Adobe Experience Manager (AEM)

• Implement and maintain established deployment methodologies

• Oversee custom integrations, facilitating communication with clients, third-party vendors, and various partners

• Prioritize client retention while fostering future projects to identify new opportunities

• Build lasting client relationships and manage technical operations

• Enhance domain expertise through collaboration in a mutually beneficial environment

• Deliver exceptional customer experiences for all assigned clients

• Assist clients in significantly increasing their usage and adoption of Adobe products

• Support clients in achieving their business objectives by addressing queries, customizing accounts, and renewing contracts

• Collaborate closely with Sales Executives and consult with team members to ensure shared goals are achieved

• Coordinate customer support efforts to ensure prompt resolution of quality issues

• Manage requests for professional services

• Work alongside Adobe’s AEM, Connect, LiveCycle, and other teams to aid in the development of new AMIs and the deployment of new software

• Create procedures and routines that enhance and implement autoscaling capabilities

• Showcase Amazon and Azure cloud services along with advanced Adobe Command/Control systems

• Assist in upgrading systems for enterprise clients as Adobe products progress

• Collaborate with teams to provision, customize, monitor, balance, and upgrade cloud-hosted Enterprise offerings

⛳️ Requirements

• Prior experience with cloud hosting, specifically Microsoft Azure and AWS cloud infrastructure

• Strong understanding of Linux, Windows Server, and Java systems

• Experience in the long-term operation, monitoring, and upgrading of Enterprise software

• Proficient in troubleshooting and managing Adobe AEM within an enterprise context, with knowledge of enterprise internet business models and online processes, terminology, concepts, and strategies

• Front-end development experience, ideally with JavaScript knowledge; familiarity with CSS is advantageous

• Genuine enthusiasm for digital marketing and client success

• Strong work ethic and leadership capabilities

• Demonstrated success in managing client relationships and technical projects

• Excellent social, presentation, and interpersonal skills, both verbal and written

• Capacity to adapt to change and thrive in high-pressure situations

🏝️ Benefits

• Competitive salary

• Flexible working hours

• Professional development budget

• Home office setup allowance

• Global team events