Technical Implementation Specialist, B2B SaaS

This is a fully remote position, open to applicants in Europe.

📋 Description

• Establish and configure client accounts to ensure a seamless initiation of their Tidio journey.

• Integrate Tidio with various external systems (such as CRMs and e-commerce platforms) utilizing APIs and JSON data formats.

• Customize and implement solutions tailored to the unique business requirements of each client.

• Engage in discussions and design bespoke solutions with clients and potential clients during video calls, offering expert advice and technical insights.

• Provide continuous support for the solutions implemented, assisting clients in optimizing and adapting them as their needs change.

• Diagnose and resolve technical challenges, collaborating with Product and Engineering teams as necessary.

• Oversee implementation projects from inception to completion—planning, coordinating, and ensuring on-time delivery.

• Collaborate across departments including Customer Success, Sales, Product, and Engineering to ensure alignment of solutions with client objectives.

• Identify and spearhead process enhancements, contributing to the efficiency and scalability of the implementation workflow.

⛳️ Requirements

• Possess a background in Implementation, Technical Onboarding, or Services, preferably within a SaaS context.

• Have a solid understanding of APIs and JSON structures and be able to analyze and test requests.

• Be fluent in English (C1 level) and effectively communicate technical information to non-technical audiences.

• Hold experience in direct communication with clients via written formats and video conferencing.

• Have a strong understanding of customer experience platforms such as Tidio, Zendesk, HubSpot, or Salesforce.

• Capable of assessing technical needs and designing solutions that genuinely meet client requirements.

• Have a history of collaborating closely with Product and Engineering teams to address integration or feature deficiencies.

• Demonstrate proactive problem-solving skills, creativity, and a consistent track record of delivering results.

• Possess basic coding skills, such as JavaScript or Python (preferred but not mandatory).

🏝️ Benefits

• 26 days of guaranteed leave each year.

• Excellent opportunities for development, including company-sponsored courses and conferences.

• Individual work equipment—MacBook Pro, Dell monitor, JBL headphones.

• Wellness benefit (or its equivalent).

• Private medical insurance.

• Mental health program—individual therapy sessions and resources available for employees.

• Complimentary access to a leading e-book/audiobook service.

• Regular social gatherings.

• Budget allocated for 1:1 English language classes.