Technical Implementation Specialist, AI-driven B2B SaaS

This is a fully remote position, open to applicants in Poland.

📋 Description

• Set up and configure client accounts to ensure a seamless initiation of their Tidio experience.

• Implement and tailor solutions based on the unique business requirements of each client.

• Engage in discussions and design custom solutions with clients and potential clients during video calls, offering expert advice and technical insights.

• Provide ongoing support for the implemented solutions, assisting clients in optimizing and adapting them as their needs change.

• Integrate Tidio with external systems (such as CRMs and e-commerce platforms) using APIs and JSON data structures.

• Troubleshoot and resolve technical issues, collaborating with Product and Engineering teams when necessary.

• Oversee implementation projects from inception to completion—planning, coordinating, and ensuring timely delivery.

• Work collaboratively with Customer Success, Sales, Product, and Engineering teams to align solutions with client objectives.

• Identify and promote process improvements to help streamline and scale the implementation workflow.

⛳️ Requirements

• Possess a background in Implementation, Technical Onboarding, or Services, preferably within a SaaS context.

• Be fluent in English (C1 level) and able to clearly articulate technical details to non-technical users.

• Have experience interacting directly with clients through written communication and video calls.

• Understand APIs and JSON structures and be capable of analyzing or testing requests.

• Have a strong understanding of CX platforms such as Tidio, Zendesk, HubSpot, or Salesforce.

• Be able to assess technical requirements and design solutions that effectively address real client needs.

• Have experience collaborating closely with Product and Engineering teams to address integration or feature gaps.

• Demonstrate a proactive approach to problem-solving, bringing innovative ideas and consistently delivering results.

• Possess basic coding experience, such as JavaScript or Python (preferred but not mandatory).

🏝️ Benefits

• An opportunity to work with one of the leading AI products in the customer experience sector.

• Practical growth and technical expertise: enhance your technical and interpersonal skills by implementing solutions that are often crucial for clients’ business success.

• Ownership and cross-functional influence: lead complex projects from start to finish, collaborate with diverse teams, and make a direct impact on client success and Tidio’s growth.

• Join a team that actively shares knowledge and is open to exploring new solutions.

• Flexible remote work model with adaptable hours.

• Option to work from one of our offices in Szczecin/Warsaw or utilize coworking spaces in your locality.

• Guaranteed 26 days off per year.

• Excellent development opportunities, including company-sponsored courses and conferences.

• Personalized work tools—MacBook Pro, Dell screen, JBL headphones? Tailor your equipment to fit your needs!

• Wellness benefit (or its equivalent).

• Private medical care.

• Mental well-being program, offering individual therapy sessions and resources for employees.

• Free access to one of the most popular e-book/audiobook services.

• Regular social events.

• Budget for 1:1 English language classes.