Technical Implementation Consultant

This is a fully remote position, open to applicants in Connecticut, +3 more states.

📋 Description

• Oversee the technical implementation workstream for enterprise customer deployments from the initial kickoff to the go-live stage.

• Perform technical discovery related to customer environments, identity systems, integrations, data sources, and deployment prerequisites.

• Convert business and implementation requirements into scalable, customer-focused technical configuration and deployment strategies.

• Define, document, and manage technical design choices that align with platform standards and ensure long-term maintainability.

• Collaborate closely with Customer Success and Implementation teams to guarantee that technical execution aligns with the overall rollout strategy.

• Monitor and document technical implementation activities to foster transparency, knowledge sharing, and repeatability.

• Lead the configuration and troubleshooting of single sign-on (SSO) and user provisioning utilizing SAML, OIDC, and related technologies.

• Work authentically with customer IT and security teams to confirm connectivity, certificates, claims mapping, and identity architecture.

• Assist with enterprise security readiness reviews and document final configurations for sustainable operational success.

• Scope, design, and configure integrations with both upstream and downstream customer systems.

• Guide the validation of APIs, file-based integrations, middleware workflows, and data exchange patterns.

• Troubleshoot and resolve integration challenges during implementation and testing with a calm, solution-oriented mindset.

• Direct the planning and execution of data migrations, imports, and configuration deployments.

• Validate the quality of source data, mappings, transformations, and readiness for import.

• Conduct technical validation prior to customer UAT and go-live to ensure reliability and scalability.

• Support technical test planning for SSO, integrations, data loads, and environment configuration.

• Identify and communicate technical risks, dependencies, and blockers that may impact launch readiness.

• Define and refine standard patterns for integrations, data loads, SSO configuration, and environment setup.

• Develop documentation and technical accelerators that minimize manual effort and enhance implementation speed.

⛳️ Requirements

• Minimum of 2 years of experience in solutions consulting, implementation consulting, solutions architecture, or technical deployment roles within enterprise SaaS.

• Demonstrated experience leading technical workstreams for enterprise software implementations.

• Practical experience with SSO technologies such as SAML, OIDC, and SCIM.

• Familiarity with APIs, integration patterns, and data migration or import processes.

• Ability to convert customer requirements into scalable, supportable technical configurations.

• Strong troubleshooting abilities across authentication, integrations, and environment setup.

• Capacity to collaborate effectively with customer IT teams, internal Engineering partners, and cross-functional stakeholders.

• Excellent written and verbal communication skills, with the capability to build confidence and trust.

🏝️ Benefits

• Financial, social, health, and wellbeing programs.

• Paid vacation.

• 401k matching.

• Employee stock purchase program.

• Hybrid work schedule.