ERP Implementation Training Specialist

This is a fully remote position, open to applicants in Canada.

📋 Description

• Execute the implementation of Maestro* at client locations, which includes:

• Preparing and delivering training sessions on utilizing Maestro* for clients

• Analyzing and documenting the current processes of clients while recommending optimizations for their business operations

• Configuring Maestro* software to align with the client's specific processes and requirements

• Creating training materials and documentation

• Providing support to clients during the software go-live phase

• Actively engaging in the complete implementation project lifecycle (project kickoff, monitoring/control, and project closure)

• Advising both client and Maestro project management teams on optimal deployment strategies in the client environment

• Proposing modifications to the project schedule and deployment plan to enhance project value

• Offering recommendations and assisting clients with integrated testing necessary during deployment

• Conducting training sessions for internal clients (colleagues)

• Collaborating with and contributing to the software support team

• Partnering with management on various special projects

⛳️ Requirements

• A relevant degree or equivalent professional experience

• Extensive background in financial management/accounting

• Hands-on experience in delivering training across various formats, including virtual, classroom, group, and one-on-one

• Proven ability to engage with external clients to understand and gather their requirements

• Exceptional interpersonal and communication skills

• Strong attention to detail along with excellent organizational and follow-up capabilities

• Proficient communication skills in both French and English (as we serve anglophone clients) and a strong customer service focus

• Willingness to travel to client sites

• Flexibility in working hours

• Understanding of the construction industry (considered an asset)

• Familiarity with and experience in implementing ERP-type products, including Maestro* (considered an asset)

🏝️ Benefits

• Supportive and dynamic work environment

• Management that values a people-oriented approach and recognizes the importance of work–life balance

• Hybrid work model with occasional travel to client sites

• Structured support for employee growth and development

• Comprehensive onboarding program for new hires

• Regular performance management reviews

• Opportunities for skills enhancement

• Competitive salary (we adhere to pay equity legislation)

• Attractive employee benefits package

• Employee assistance program

• Telemedicine services (TELUS Health)

• Group insurance coverage

• Flexible RRSP savings plan with preferential rates and employer contributions (DPSP)

• Option to contribute to a TFSA

• Generous vacation policy that considers your years of experience upon joining Maestro

• 5 flexible personal days

• Unlimited coffee

• And much more!