Product Implementation Manager, iQueue for Operating Rooms

This is a fully remote position, open to applicants in Alaska, +13 more states.

📋 Description

• Oversee customer implementations of iQueue for Operating Rooms from the initial kickoff and discovery phases through data acquisition, solution design, product configuration, validation, and deployment.

• Collaborate with cross-functional members of the Customer Success team to guarantee that the product and workflows are designed and configured accurately and optimally.

• Facilitate discovery and design sessions with clinical and operational stakeholders to comprehend workflows and align the solution with operational goals.

• Work alongside perioperative leadership to convert clinical requirements into optimized workflows, guiding decisions and stakeholder alignment throughout the implementation process.

• Engage and persuade executive stakeholders to align on operational objectives, promote adoption, and ensure accountability for achieving measurable results.

• Articulate technical requirements and ensure that customer IT and operational teams have a clear understanding of data, integration, and setup needs.

• Configure the product to align with customer workflows, covering block build, scheduling configurations, access management, and optimization of OR utilization.

• Design and carry out validation and user acceptance testing to confirm system functionality, data accuracy, and workflow alignment prior to going live.

• Navigate intricate data sets to troubleshoot issues, validate inputs, and support implementation decisions.

• Lead change management initiatives to encourage adoption and establish the product as the definitive source of truth for OR analytics and other workflows (scheduling, staffing, etc.).

• Track implementation progress, proactively identify risks, and ensure preparedness for a successful go-live.

• Travel up to 20–50% to customer locations.

⛳️ Requirements

• Bachelor's degree or equivalent years of relevant experience.

• 3+ years of professional experience in a client- or customer-facing role within the healthcare sector (e.g., consulting, implementation, hospital operations).

• Strong analytical and data-driven problem-solving capabilities; experience working with complex datasets.

• Familiarity with healthcare IT systems and data (EHR experience preferred).

• Experience collaborating with executive-level stakeholders and driving alignment in complex settings.

• Experience working within cross-functional teams (product, engineering, clinical).

• A passionate commitment to customer success—you take ownership and act swiftly to resolve issues.

• Exceptional communication, facilitation, and stakeholder management abilities.

• Robust project management skills, including the ability to manage multiple workstreams and coordinate cross-functional teams with meticulous attention to detail and organization.

• Strong knowledge of project management tools and best practices.

🏝️ Benefits

• Competitive compensation package that includes base salary, target bonus, and stock options.

• 401(k) Match.

• Comprehensive healthcare benefits.

• Generous Paid Time Off and Parental Leave.

• Monthly reimbursement for Skill Building.

• Monthly reimbursement for Wellness, Transportation, and/or Home Office expenses.

• Education Reimbursement for select courses/programs.